The inciting incident needs to be irrevocable proof that a danger to the city exists, or else it fails to provide the necessary and sudden shift in the world of the MC.
Secondly, about the goal: just talking a terrorist out of doing the bad thing they intend to do is not enough. If someone outright threatens the lives of all the people in the city I live in, I would have to catch them and put them in jail to rest at ease. The goal, therefore, doesn't match up to the stakes at hand. Perhaps make it so she needs to keep him on the line long enough for the authorities to trace his call and find his location.